Return Policy

We have a 14-day return policy on E-Bikes, Bikes, Scooters and Bicycle Accessories, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns will only be accepted if:

  • product is in new condition,
  • purchase was made within 20 days,
  • original packaging is included,
  • proof of purchase is submitted, and
  • package is shipped within the United States

To start a return, you can contact us at support@joyridebike.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return labels pricing are dependent on real time pricing of labels.

You can always contact us for any return question at support@joyridebike.com

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Welcome to Hurley Bikes, a premier online retailer for high-quality bikes and biking accessories. At Hurley Bikes, we understand the passion and excitement that comes with biking, and we are committed to providing our customers with the best possible products to enhance their cycling experience.

Our company was founded by a group of avid cyclists who recognized the need for a reliable and trustworthy source of biking equipment. We understand that biking is more than just a hobby - it's a way of life. That's why we have made it our mission to provide our customers with top-of-the-line bikes and accessories that are designed to perform at the highest level.

We offer a wide range of products to suit every type of cyclist, from beginner to professional. Whether you're looking for a road bike, mountain bike, or hybrid bike, we have the perfect option for you. We also carry a variety of biking accessories, including helmets, gloves, and bike locks, to ensure that you have everything you need for a safe and enjoyable ride.

At Hurley Bikes, we pride ourselves on our exceptional customer service. We believe that every customer deserves the best possible experience when shopping for biking equipment, which is why we are committed to providing personalized service and expert advice. Our team of experienced cyclists is always available to answer any questions you may have and help you find the perfect product to suit your needs.

We also believe in giving back to the cycling community. That's why we are proud to support various cycling initiatives and organizations that promote biking as a healthy and sustainable form of transportation. By choosing Hurley Bikes, you are not only investing in high-quality products, but you are also supporting a company that is committed to making a positive impact in the world.

Thank you for choosing Hurley Bikes as your go-to source for all your biking needs. We look forward to helping you enhance your cycling experience and achieve your biking goals.